1. My Cite-While-You-Write (CWYW) tool is missing from Microsoft Word
In Word 2010 or later:
If that doesn’t work, contact IT Services.
2. My computer won’t recognise RIS files as belonging to EndNote
This means that your computer’s file associations have not been set up.
Further instructions here: https://www.lifewire.com/how-to-change-file-associations-in-windows-2624477
OR (For Windows 11)
3. I want to transfer my EndNote Library to a new computer
4. When I use CWYW in Word, EndNote keeps asking me to log in
This is happening because Word is trying to connect to EndNote online.
5. My citations aren’t formatting properly
There are a number of common causes for this issue: usually, it relates to incorrect data in the reference in an EndNote library, or the references not being connected to EndNote properly. In the first instance, always try going to the EndNote menu in Word and clicking “Update Citations and Bibliography”.
6. References look strange and appear in curly brackets
This means your document is in unformatted citation mode. Go to the EndNote menu in Word and select "Update Citations and Bibliography".
7. References in curly brackets don’t go away after updating citations
This usually means Word can’t find the EndNote reference it has associated with that citation. Check you have the correct library open and that you haven’t accidentally deleted that reference from EndNote.
8. Corporate authors
If you are citing a company or government agency, you will need to put a comma at the end of the full organisation name in the EndNote Library reference. (eg. Australian National University,)
9. Initials appearing in-text
This usually means that the same author is appearing in your EndNote Library with multiple naming conventions. To fix this, simply go through your library and make sure the author field is the same for all publications: eg. Stephen Ball and Stephen J. Ball are the same person - use one or the other in all references.
10. Changes to references aren't showing in the document
Go to the EndNote menu in Word and select "Update Citations and Bibliography".
11. My EndNote Library says it is corrupted and won’t open
This usually happens if a Library is stored in a cloud service like Dropbox or Google Drive. Make sure your EndNote Library is stored on your local hard drive. If you need to access your EndNote Library from multiple devices, set up sync to EndNote online.
To repair your Library, follow these steps:
If that process doesn't work, check out this helpful guide to recovering your library files from Clarivate: https://support.clarivate.com/Endnote/s/article/EndNote-The-proper-process-for-recovering-library-files?language=en_US
12, My EndNote Sync is broken
Sometimes you'll find that sync isn't working - EndNote might appear to Sync, but it doesn't update your online library (which you can check at myendnoteweb.com). If your sync seems to be broken, this is the procedure you should follow:
13. I want to update my computer/EndNote but am afraid of losing my library
Before you make any major changes to EndNote or your computer, it’s always a good idea to create a compressed backup of your Library.
On a PC:
On a Mac
+61 2 6125 5111
The Australian National University, Canberra
CRICOS Provider : 00120C
ABN : 52 234 063 906